Warranty and Service
Your Well-Connect system comes with a full manufacturer’s warranty, covering all parts in the sealed refrigerant system and the service labor allowance, for 5 years from the date of installation. All other parts and service labor allowance are covered for 2 years from the date of installation. Well-Connect comes with a “100% Satisfaction Guarantee”.
The expected life of your Well-Connect System is 20+ years when installed by a licensed contractor, operated under normal conditions and serviced annually like a conventional furnace. Our warranty is virtually identical to the best warranties in the industry, so you can rely on the smooth functioning of your system to make your home more comfortable.
Well-Connect requires very little in the way of servicing. Once it’s installed it should run smoothly, heating and cooling your home for 20 to 30 years or more. Since Well-Connect burns no fossil fuels there is no pilot light, gas valves or switches, or heating elements, the parts most likely to deteriorate and fail in conventional systems.
There are only 2 primary (and simple) maintenance actions you need to keep in mind:
- Replace the air filter (filters can be purchased at most hardware stores)
- Replace the batteries in your thermostat annually or as needed.
Depending on your water quality, you may need to have a ‘Freeze Clean’ performed periodically. This process removes any minerals that can accumulate from your water. A local contractor can perform this for you, or there are instructions in the manual, plus we have a short video to reference. The process is simple and takes about 10 minutes.
If servicing is needed your local HVAC contractor can do it for you. A detailed operational manual comes with every Well-Connect and is attached to the system during installation for easy accessibility should a contractor want it. Our service response team is available by phone to speak with you or your contractor, should any questions arise. With Well-Connect you don’t get a call center in some foreign country, you speak directly to an experienced technical expert with personal experience building, operating and installing the Well-Connect system. So you get the right answers you need with no run around.
Like all HVAC systems an annual service check-up is a good idea, ideally before the heating season. Your local contractor can check and test the system to be sure everything is operating as designed, and the unit is ready to perform consistently throughout the heating and cooling seasons.